Raw Wildlife Encounters Pty Ltd. (“RWE”) ABN 16376545105 respects your privacy and recognises the importance of privacy protection. RWE policy for dealing with any personal information that you might disclose to them while visiting this website is explained below.
The type of personal information that RWE collect from you will depend on how you use their website. You can be certain that the information they receive about you will be treated as strictly confidential.
RWE do, however, use "cookies," to collect information about how the Site and server are used and to recognise you as an RWE online service user when you re-enter our Site. Cookies are data that a website transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most websites, including those operated by us, can facilitate a user's ongoing access to and use of a site. RWE look at the number of hits the site receives and keep track of the domains from which this site is accessed. To determine what our users are interested in, RWE may also look at the top 20 search words used in connecting you to this site.
The names of persons, who request information from or about RWE by emailing us, are added to our database automatically.
The personal information Raw Wildlife Encounters collects when you log onto this site, how they do it and what they do with it:
RWE will only collect personal information that is necessary for the performance of the service requested and to deliver the best information and services to you. In some circumstances RWE may also collect information from a third party, a travel agent affiliate or someone booking travel on your behalf. This may include your name, email address, date of birth, travel details, passport number, phone number or facsimile. Where possible, RWE collect personal information directly from you.
The information collected will be used to send you e-mails when content relevant to your areas of interest are added to the site. These purposes include registering to receive E-newsletters, registering as a member on our website, requesting brochures, expedite communications, allow you to receive electronic/postal mailings from RWE or further information about our tours and itineraries, completing a trip review, contests/events or other feedback surveys, or making a booking.
If you log onto the website and read or download information, RWE Internet Service Provider/Hosting Provider, will record your server address, domain name, the date and time of your visit to our site, the pages viewed and the information downloaded. This information is used for statistical and website development purposes only.
The circumstances under which we disclose information about you
It is RWE policy not to sell or pass on any personal information that you may have provided to them unless they have your express consent to do so. An exception to this is where RWE may be required by law to disclose certain information:
To regulatory bodies and law enforcement officials to protect against fraud or investigate a suspected unlawful activity
- To RWE third party service providers
- To third parties such as airlines, hotels and other service providers for the purpose of which the information was collected.
- Outside of Australia. – The transfer of information will be necessary for RWE to complete the contractual travel agreement or where a third party requires the information to fulfill the contractual travel service. However, you accept that some of the travel suppliers overseas may not have the equivalent privacy policies in place.
- It may be mandatory for RWE to disclose your information for immigration, border control, security and anti-terrorism purposes. Even if not mandatory, RWE may exercise your discretion to assist where appropriate.
Other than the above RWE will not disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health. These requirements may differ depending on your destination.
How RWE handles emails
RWE will preserve the contents of any e-mail message that you send them if they believe that we have a legal requirement to do so. Emails sent to or from RWE are routinely monitored for quality control, systems administration and legal compliance purposes.
How RWE handles complaints
RWE take your satisfaction seriously. If for any reason you are unsatisfied with the level of service and professionalism we strive to meet, please see our complaints policy and use the below complaint registration form.
Raw complaints policy
RAW complaint registration form
Protecting your personal information
The security of your personal information is important to RWE and they take reasonable steps to protect it. RWE may store information in both paper and electronic form. Personally identifiable information is stored securely on servers that are not publicly accessible in secure facilities. Further, this information is only accessed by authorised Raw Wildlife Encounters employees or contractors. Credit/debit card details supplied by you to RWE are not stored on their database.
RWE aim to provide you with the best possible service and product to their customers. At times, RWE may use Personal information that has been collected, to identify and communicate the travel services, products or other services that you may have expressed an interest in. RWE may also contact you to inform you of new products services and special offers. To stop receiving marketing material please contact RWE.
What to do if you believe the information we hold about you is inaccurate
If you believe that any information that RWE hold’s about you is inaccurate or out of date, please contact them and they will review and update the relevant information. RWE will need to verify your identity before providing you access to this information query.
All queries will be investigated as soon as possible and all reasonable efforts will be made to resolve you query.
If you wish to discuss this policy please email your request through to firstname.lastname@example.org
or contact 0409162946
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.