Shipping

Australia-wide shipping cost
One or two items: AUD$6.00.
Three or more items: AUD$12.00.

International shipping cost
One or two items: AUD$25.00.
Three or more items: AUD$45.00.

The buyer is responsible for import duties, taxes and charges levied by the destination country.

Refund and quality policy

• Our refund and quality policy applies to Australian and international customers.
• We are always improving our products and reserve the right to alter designs, colours and specifications without notice.
• Our warranty does not cover damage caused by accidents, mechanical damage, improper care, fair wear and tear, and natural breakdown beyond the reasonable life of the materials, workmanship and components.
• We do not issue monetary refunds; however, we will replace items claimed genuinely to be damaged. If you wish to return a product:
  - contact us within 21 working days of receiving it to discuss the concern, then return it within 21 working days of first contact with us
  - and if you are an international buyer, use a traceable postal delivery service, such as FedEx.
• Raw Wildlife Encounters is not responsible for postage costs associated with returned items, except if an item has been recalled.